Privacy Policy

Custom Outdoor Living (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information, and how you can access or correct it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). oaic.gov.au+2oaic.gov.au+2

1. What personal information we collect

We may collect personal information including:

Identity and contact details: name, email address, phone number, postal address.
Enquiry and project details: information you provide when requesting a quote, booking a consultation, or communicating with us.
Payment details: where you make a payment, we may collect payment and transaction information. Payment processing may be handled by secure third-party providers; we do not store full card details on our servers.
Technical and usage data: IP address, browser type, device identifiers, pages visited, and interactions with our website via analytics and cookies.
Marketing preferences: your preferences for receiving updates, newsletters, or promotional communications.

We only collect personal information that is reasonably necessary for our business functions. oaic.gov.au+1

2. How we collect personal information

We collect personal information when you:

submit an enquiry form on our website
request a quote or consultation
sign up to a mailing list or newsletter
communicate with us by phone, email, or social media
make a payment
browse our website (through cookies and analytics tools)

We may also collect information from third parties where permitted by law, such as contractors working with us on your project or service providers supporting our operations.

3. Why we collect, hold, use, and disclose personal information

We use your personal information to:

respond to enquiries and provide quotes
design, deliver, and manage your outdoor living project
communicate with you about your project, appointments, or services
process payments and administer accounts
improve our website, services, and customer experience
send marketing communications where you have opted in or where otherwise permitted by law
comply with legal and regulatory obligations

4. Disclosure of personal information

We may disclose your personal information to:

our employees and contractors who need it to deliver services
trusted suppliers and trades involved in your project (e.g., installers, designers, engineers)
payment processors and financial institutions to process transactions
IT and website service providers, including hosting, analytics, and marketing platforms
professional advisers (e.g., legal, accounting, insurance)
regulators or law enforcement where required or authorised by law

We take reasonable steps to ensure third parties handle your information securely and consistently with this policy. oaic.gov.au+1

5. Overseas disclosure

Some third-party providers we use (such as cloud hosting, analytics, or email platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in a way that is substantially similar to Australian privacy standards. oaic.gov.au+1

6. Cookies and analytics

Our website uses cookies and similar technologies to:

keep the site working properly
remember your preferences
understand how visitors use our site
measure and improve performance and marketing effectiveness

We may use tools such as Google Analytics or similar services that collect technical data including IP address and browsing behaviour. You can manage cookies through your browser settings. Disabling cookies may affect certain functionality of the site. Feroot Security+1

7. Direct marketing

If you opt in to receive marketing, we may send you updates about services, offers, or projects. You can opt out at any time by:

clicking “unsubscribe” in our emails, or
contacting us using the details below.

We do not sell your personal information. oaic.gov.au+1

8. How we store and protect personal information

We hold personal information in electronic and/or physical form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

secure cloud and hosting environments
access controls and staff confidentiality obligations
encryption and secure payment gateways
regular system updates and monitoring

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it, unless required by law to retain it. oaic.gov.au+2Norton Rose Fulbright+2

9. Accessing and correcting your personal information

You may request access to the personal information we hold about you, and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, please contact us using the details below. We will respond within a reasonable time and may need to verify your identity before releasing information. oaic.gov.au+1

10. Complaints

If you have a concern about how we handle your personal information, please contact us first and we will try to resolve it promptly.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). oaic.gov.au+1

11. Changes to this Privacy Policy

We may update this policy from time to time to reflect business or legal changes. The latest version will always be published on our website with the effective date updated. oaic.gov.au+1